Shipping policy

SHIPPING POLICY

Effective Date: August 17, 2026

Thank you for shopping with PATOX. This Shipping Policy explains the estimated delivery times and procedures for orders placed through our website.

Delivery Time

Most PATOX orders are expected to arrive within 3–9 business days.

Business days are Monday through Friday and exclude weekends and public holidays. Delivery times are estimates and are not guaranteed.

Orders may experience delays due to carrier disruptions, severe weather, high order volumes, holidays, incorrect shipping information, or other circumstances outside our reasonable control.

Order Processing

Once your order has been accepted, it will be prepared for shipment. You will receive a shipping confirmation email with tracking information when available.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase. Promotional shipping offers may be subject to separate conditions or minimum purchase requirements.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order. If you notice an error, contact Support@TryPatox.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing. Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address.

Delayed Orders

If your order has not arrived within nine business days, please review the carrier’s tracking information before contacting us.

If tracking has not updated or the delivery appears significantly delayed, email Support@TryPatox.com with your full name and order number. We will help investigate the shipment with the carrier.

Lost, Stolen, or Missing Packages

PATOX is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery.

If your package is marked as delivered but cannot be found, please:

Check around the delivery location;
Ask other household members or neighbors;
Confirm that the shipping address was correct; and
Contact the carrier for additional delivery information.

You may then contact us at Support@TryPatox.com for further assistance. Replacements or refunds are not guaranteed and will be considered based on the circumstances and applicable law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, contact Support@TryPatox.com promptly after delivery.

Please include your order number, a description of the issue, and clear photographs of the package and affected products. We will review the matter and provide an appropriate resolution.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or been shipped.

Subscription cancellations apply to future subscription orders. Canceling a subscription does not automatically cancel an order that has already been processed.